Terms and Conditions
Mainstreet USA is a trading name of Proofgolden Ltd (ATOL2718). When you choose
our product, you should be prepared for the fact that you are entering into a formal
but straight forward agreement or contract with Mainstreet USA. The terms and conditions
of this agreement are laid out below and it is important that you read them carefully.
If you do not agree to these terms you may not continue to use this website. By
proceeding with a booking, you acknowledge that you have read and understood the
conditions of contract and agree to be bound by them. Mainstreet USA reserves the
right to change its booking terms and conditions on this site at any time.
Consumer Protection
The flights sold on this website are ATOL protected by the Civil Aviation Authority
(CAA). ATOL protection extends primarily to customers who reside in the U.K. In
the unlikely event of our insolvency, the CAA will ensure that you are not stranded
overseas and/or will arrange to refund any money paid to us for advance flight arrangements.
For further information visit the ATOL website at www.atol.org.uk
Flight reservation
When you make your flight reservation on-line you will be sent an electronic confirmation
provided you have supplied us with an email address. This will be followed by a
postal confirmation which will be sent to the address provided on your completed
electronic booking form. It is important that you check the details on your confirmation
very carefully and any mistakes reported to us immediately. We cannot accept any
responsibility or liability for any errors or omissions not reported to us upon
receipt of your confirmation. A legally binding contract will only be formed when
we either send you an electronic confirmation/invoice or written confirmation by
post.
Flight prices and taxes
Once you have made a booking and paid the price quoted either by credit or debit
card, the basic flight price will not increase. However please note that Mainstreet
USA reserves the right to pass on any governmental imposed fees or charges. Such
fees or charges could be as a result of increased security or airport taxes or introduction
or increase of VAT by either the U.K or U.S governments.
Flight payment
Payment of flight services booked on this web site can be made by most major credit
or debit cards or via you local appointed licensed travel agent. We can only accept
credit/debit cards issued in the U.K by a U.K registered financial institution.
If you wish to pay by any other means please call our reservation department on
08705 526900
Flight tickets
Flight tickets will only be despatched to an address in the U.K. Where airline conditions
apply, these will be sent immediately upon receiving payment. All other tickets
will be despatched at least 21 days prior to flight departure. We are unable to
accept a booking online for travel within 5 working days. In these circumstances
please call our reservation department on 08705 526900
Children/infants
Child prices detailed on this web site are valid for children who are between 2
years and 11 years old on the date of departure. Children who become 12 years of
age before their return journey will still be charged the child fare. Infant prices
are only valid for passengers under the age of 2 on both the outbound and inbound
flight. Infants are not allocated a seat. Therefore if an infant becomes 2 years
old for the return journey you must purchase a child fare ticket. All passengers
age 2years and over must occupy a seat - this is a CAA and FAA regulation.
Ticket validity
The type of tickets we offer online are very restricted and have minimum and maximum
stay validities. We provide the lowest fares for the dates you specify on your electronic
booking form. Some airlines will allow a change of inbound dates upon payment of
a fee and providing you adhere to the carriers minimum/maximum stay policy. Further
details can be supplied on request for your individual choice of airline, please
email any query to admin@mainstreetonline.co.uk when we shall be happy to provide
each airlines policy.
Privacy policy
The information provided to us on your electronic booking form will only be used
by Mainstreet USA and by the airline on which the reservation has been made. We
promise that the information provided will not be disclosed to any other party except
with your permission or unless we are legally obliged to do so. If you do not agree
to this policy we are unable to accept your booking.
Special requests
If you have any special requirements such as wheelchair assistance, specific seating
or special diet please email details to admin@mainstreetonline.co.uk or contact
the airline direct. Whilst every effort will be made by us to accommodate your requests,
these cannot be guaranteed.
Changes and cancellations
If after making your booking and receiving our electronic or written confirmation
you wish to make a change, you must advise us in writing promptly. In each case
the airline terms and conditions will apply (full details can be obtained on the
airline’s web site or by telephone). Date changes are subject to availability and
will incur an amendment fee of between £125 upto the full ticket value (less taxes).
In addition any seasonal supplement or fare increase must be paid at the time of
amendment. Please note that airlines will not accept name changes under any circumstances.
If you wish to replace a passenger already booked with another passenger you must
cancel the original reservation and incur the cancellation charge (see below for
cancellation details) and rebook for the new passenger at the best fare available
at the time of amendment.
If after making your booking and receiving our electronic or written confirmation
you wish to cancel whole or part of your flight arrangements, you must advise us
in writing promptly. If flight tickets have not been issued then the cancellation
charge will be limited to £125 per passenger. If flight tickets have been issued
or you cancel within 14 days of travel then the basic ticket price is non-refundable.
Upon return of your tickets we shall refund only the appropriate taxes/security
charges paid. It is important that you have adequate travel insurance with coverage
in the event of cancellation.
In the event that your flight is cancelled, you will either be offered an alternative
flight with the same airline or a full refund of all monies paid. No compensation
will be paid by Mainstreet USA and any claims arising from such actions must be
made direct to the airline concerned.
Flight changes by the airline
Flights purchased on line are operated by a variety of schedule airlines. The passenger
accepts and acknowledges that:
Airlines may occasionally have to change the type of aircraft without prior warning
Airlines may occasionally have to route via an alternative gateway city Airlines
may have to alter flight timings or flight numbers to those in force when making
your initial reservation. In this event we will endeavour to inform you of any changes
that will effect your departure to an earlier time or your arrival by more than
2 hours later. IT IS IMPORTANT THAT YOU RECONFIRM FLIGHT DETAILS DIRECT WITH THE
AIRLINE AT LEAST 7 DAYS PRIOR TO DEPARTURE.
Check-in
All passengers must report to the airlines check-in desk at least 2 hours prior
to published departure time. Failure to comply with this condition may result in
passengers not being accepted for travel and will forfeit their seats. In this event
no refund, credit or free transfer will be given.
Passports/Visa
It is the passenger’s own responsibility to ensure that they have a valid passport
for their journey with at least 6 months validity after their intended return journey.
Whilst the majority of U.K. citizens do not require a visa for travel to the U.S.A.
certain circumstances do require a visa to be obtained prior to departure. For more
information on visa requirements visit www.usembassy.org.uk. You will not be permitted to travel without correct
documentation and no refund, credit or free transfer will be given.
Baggage allowance
On transatlantic services you are permitted 2 "size restricted" suitcases per person
as checked baggage plus 1 small "carry on" bag. Full details of baggage allowance
can be obtained from the airlines own web site or by calling our reservation department
on 08705 526 900.
Jurisdiction
All agreements will be made in England and be governed by English law and be subject
to the exclusive jurisdiction of the English courts.
Links to other sites
Within this site are links to other web sites. Mainstreet USA or the schedule airlines
featured shall not in any way be responsible for these sites and their content.
Copyright
Proofgolden Ltd, trading as Mainstreet Usa will only allow the information contained
in this web site for private use and cannot be used for commercial or business purposes.